<html xmlns="http://www.w3.org/1999/xhtml">
<head>
    <title>MSF for CMMI Process Improvement</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <link href="css/msf.css" type="text/css" rel="stylesheet" />
    <script language="JavaScript" src="CODE/header.js"></script>
    <script language="JavaScript" src="CODE/footer.js"></script>
    <script language="JavaScript" src="CODE/msf.js"></script>
</head>
<body onload="javascript:setCheckboxValue();initOverviewCookie();" marginheight="0"
    marginwidth="0">
    <!-- start header -->
    <table class="idheader" height="70" cellspacing="0" cellpadding="0" width="100%"  border="0">
        <tbody>
            <tr>
                <td width="*">
                    <img height="71" alt="MSF for CMMI Process Improvement" src="images/header_formal.gif" width="425" /></td>
                <td width="115">
                    <img id="vstslogo" height="40" alt="Visual Studio Team System logo" src="images/header_vsts_logo.gif"
                        width="320" /></td>
            </tr>
            <tr bgcolor="#5373ad" height="1">
                <td colspan="2">
                    <img height="1" src="images/clear.gif" width="1" alt="" /></td>
            </tr>
        </tbody>
    </table>
    <!-- end  header -->
    <!-- start breadcrumbs and tabs -->
    <table class="tabrow" height="28" cellspacing="0" cellpadding="0" width="100%" border="0">
        <tbody>
            <tr>
                <td width="164">
                    <img height="1" src="images/clear.gif" width="164" alt=""/></td>
                <td class="bottom">
                    <div id="TabsHTML" style="margin: 0pt">
                        <table cellspacing="0" cellpadding="0" width="100%" border="0" xmlns:msxsl="urn:schemas-microsoft-com:xslt"
                            xmlns:some-prefix="some-uri" xmlns:msxml="urn:schemas-microsoft-com:xslt" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                            xmlns:my="http://schemas.microsoft.com/office/infopath/2003/myXSD/2004-10-13T22:49:49"
                            xmlns:mstns="http://tempuri.org/XMLSchema.xsd">
                            <tbody>
                                <tr>
                                    <td class="taboff" width="80"><a class="taboff" onclick="javascript:doLink('Concepts');" href="Concepts.htm">Overview</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>
<td class="taboff" width="80"><a class="taboff" onclick="javascript:doLink('AboutRoles');" href="AboutRoles.htm">Roles</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>
<td class="taboff" width="80"><a class="taboff" onclick="javascript:doLink('AboutWorkItems');" href="AboutWorkItems.htm">Work Items</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>
<td class="taboff" width="80"><a class="taboff" onclick="javascript:doLink('AboutViews');" href="AboutViews.htm">Views</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>
<td class="tabon" width="80"><a class="tabon" onclick="javascript:doLink('AboutCMMI');" href="AboutCMMI.htm">CMMI</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>
<td class="taboff" width="80"><a class="taboff" onclick="javascript:doLink('WorkstreamsIndex');" href="WorkstreamsIndex.htm">Index</a></td><td width="6"><img src="images/clear.gif" alt=""/></td>

                                    <td align="right" width="*">
                                        <div style="margin-top: 3pt">
                                            <p class="p1a">
                                                <a onclick='javascript:open_window1("glossary.htm")' href="#">Glossary</a></p>
                                        </div>
                                    </td>
                                    <td width="38">
                                        <img src="images/clear.gif" alt=""/></td>
                                </tr>
                            </tbody>
                        </table>
                    </div>
                    <!-- end tabs -->
                </td>
            </tr>
        </tbody>
    </table>
    <!-- end breadcrumbs and tabs -->
    <!-- start main body table-->
    <table class="bodytable" cellspacing="0" cellpadding="0" width="100%" border="0">
        <tbody>
            <tr>
                <!-- start left column with navigation -->
                <td width="140">
                    <div id="leftside">
                        <div id="sidemenuHTML">
                            <div style="margin: 6px 0px 5px 20px" xmlns:msxsl="urn:schemas-microsoft-com:xslt"
                                xmlns:some-prefix="some-uri" xmlns:msxml="urn:schemas-microsoft-com:xslt" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xmlns:my="http://schemas.microsoft.com/office/infopath/2003/myXSD/2004-10-13T22:49:49"
                                xmlns:mstns="http://tempuri.org/XMLSchema.xsd">
                                <p class="p1a">
                                    <a class="nav" onclick="javascript:doPortal('click')" href="#">Project Portal<img
                                        height="9" alt="link arrow" src="images/right-arrow.gif" width="9" border="0"/></a></p>
                            </div>
                            <table cellspacing="0" cellpadding="0" width="140" border="0" xmlns:msxsl="urn:schemas-microsoft-com:xslt"
                                xmlns:some-prefix="some-uri" xmlns:msxml="urn:schemas-microsoft-com:xslt" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xmlns:my="http://schemas.microsoft.com/office/infopath/2003/myXSD/2004-10-13T22:49:49"
                                xmlns:mstns="http://tempuri.org/XMLSchema.xsd">
                                <tbody>
                                    <tr>
                                        <td width="12">
                                            <img height="12" src="images/b_nav_topleft.gif" width="12" alt="" /></td>
                                        <td class="leftnavtop">
                                            <img src="images/clear.gif" alt="" /></td>
                                        <td width="1" background="images/dots.gif" rowspan="3">
                                            <img src="images/dots.gif" alt="" /></td>
                                    </tr>
                                    <tr>
                                        <td background="images/b_nav_left.gif">
                                            <img src="images/b_nav_left.gif" alt=""/>
                                        </td>
                                        <td class="leftnavtable">
                                            <table cellspacing="0" cellpadding="0" width="100%" border="0">
                                                <tbody>
                                                    <tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('ProcessManagement');" href="ProcessManagement.htm">Process Management</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('ProjectManagement');" href="ProjectManagement.htm">Project Management</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('Engineering');" href="Engineering.htm">Engineering</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('Support');" href="Support.htm">Support</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('GenericGoalLevel2');" href="GenericGoalLevel2.htm">Generic Goal Level 2</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('GenericGoalLevel3');" href="GenericGoalLevel3.htm">Generic Goal Level 3</a></td></tr>
<tr><td class="nav-off"><a class="nav" onclick="javascript:doLink('AlternativePractices');" href="AlternativePractices.htm">Alternative Practices</a></td></tr>
<tr><td class="nav-select"><a class="nav" onclick="javascript:doLink('AllProcessAreas_OrgProcFocs_ShowAll');" href="AllProcessAreas_OrgProcFocs_ShowAll.htm">All Process Areas</a></td></tr>

                                                </tbody>
                                            </table>
                                        </td>
                                    </tr>
                                    <tr>
                                        <td>
                                            <img src="images/b_nav_bottomleft.gif" alt=""/></td>
                                        <td class="leftnavbottom">
                                            <img src="images/clear.gif" alt=""/></td>
                                    </tr>
                                </tbody>
                            </table>
                        </div>
                        <!-- start left column see also area -->
                        <div id="SeeAlsoHTML">
                            
                        </div>
                        <!-- end left column see also area -->
                    </div>
                </td>
                <!-- end left column with navigation -->
                <!-- start center content area -->
                <td>
                    <table cellspacing="0" cellpadding="0" width="100%" border="0">
                        <tbody>
                            <tr>
                                <td>
                                    <img src="images/b_topleft.gif" alt="" /></td>
                                <td background="images/b_top.gif">
                                    <img height="15" src="images/b_top.gif" width="300" alt="" /></td>
                                <td>
                                    <img src="images/b_topright.gif" alt="" /></td>
                            </tr>
                            <tr>
                                <td background="images/b_left.gif">
                                    <img src="images/b_left.gif" alt="" /></td>
                                <!-- Start XSL3 -->
                                <td id="XSL3" width="100%" bgcolor="#ffffff">
                                    <div style="height: 280pt" xmlns:msxml="urn:schemas-microsoft-com:xslt" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                        xmlns:my="http://schemas.microsoft.com/office/infopath/2003/myXSD/2004-10-13T22:49:49"
                                        xmlns:mstns="http://tempuri.org/XMLSchema.xsd">
                                        <p class="title1">
                                            All Process Areas
                                        </p>
                                        <p class="p1">
                                            <strong>Filter process areas by:</strong></p>
                                        <div style="margin: 6px 0px 12px">
                                            <table cellspacing="0" cellpadding="0" border="0">
                                                <tbody>
                                                    <tr>
                                                       <td class="button-select"><a class="" href="AllProcessAreas_OrgProcFocs_ShowAll.htm">Show All</a></td><td><img height="1" src="images/clear.gif" width="9"/></td>
<td class="button-off"><a class="" href="AllProcessAreas_ProjectPlanning_Level2.htm">Level 2</a></td><td><img height="1" src="images/clear.gif" width="9"/></td>
<td class="button-off"><a class="" href="AllProcessAreas_OrgProcFocs_Level3.htm">Level 3</a></td><td><img height="1" src="images/clear.gif" width="9"/></td>
<td class="button-off"><a class="" href="AllProcessAreas_OrgProcPerf_Level4.htm">Level 4</a></td><td><img height="1" src="images/clear.gif" width="9"/></td>
<td class="button-off"><a class="" href="AllProcessAreas_OrgInnovatnNDply_Level5.htm">Level 5</a></td><td><img height="1" src="images/clear.gif" width="9"/></td>

                                                    </tr>
                                                </tbody>
                                            </table>
                                        </div>
                                        <div style="margin: 0pt; text-align: right">
                                            <p class="p1a">&nbsp;<!--
                                                <a id="AllATag" onclick="doExpandAllRolesRight()" href="#">collapse all</a><img
                                                    style="margin-bottom: -1pt" height="13" src="images/x_section_close.gif" width="30"
                                                    border="0" name="block0" />--></p>
                                        </div>   
                                              <table cellspacing="0" cellpadding="0" width="100%" border="0">
                                            <tbody>
                                                <tr>
                                                    <td width="150">
                                                        <table cellspacing="0" cellpadding="0" width="100%" border="0">
                                                            <tbody>
                                                                <tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrgProcFocs_ShowAll');" href="AllProcessAreas_OrgProcFocs_ShowAll.htm">Organizational Process Focus</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrgProcDefn_ShowAll');" href="AllProcessAreas_OrgProcDefn_ShowAll.htm">Organizational Process Definition</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrganizationalTraining_ShowAll');" href="AllProcessAreas_OrganizationalTraining_ShowAll.htm">Organizational Training</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrgProcPerf_ShowAll');" href="AllProcessAreas_OrgProcPerf_ShowAll.htm">Organizational Process Performance</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrgInnovatnNDply_ShowAll');" href="AllProcessAreas_OrgInnovatnNDply_ShowAll.htm">Organizational Innovation and Deployment</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_ProjectPlanning_ShowAll');" href="AllProcessAreas_ProjectPlanning_ShowAll.htm">Project Planning</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_ProjMonitorngNCntr_ShowAll');" href="AllProcessAreas_ProjMonitorngNCntr_ShowAll.htm">Project Monitoring and Control</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_SupplierAgrmnMgmt_ShowAll');" href="AllProcessAreas_SupplierAgrmnMgmt_ShowAll.htm">Supplier Agreement Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_IntegProjMgmtfrIPPD_ShowAll');" href="AllProcessAreas_IntegProjMgmtfrIPPD_ShowAll.htm">Integrated Project Management for IPPD</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_RiskManagement_ShowAll');" href="AllProcessAreas_RiskManagement_ShowAll.htm">Risk Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_IntegratedTeaming_ShowAll');" href="AllProcessAreas_IntegratedTeaming_ShowAll.htm">Integrated Teaming</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_IntegSupplrMgmt_ShowAll');" href="AllProcessAreas_IntegSupplrMgmt_ShowAll.htm">Integrated Supplier Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_QuantitativPrjMgmt_ShowAll');" href="AllProcessAreas_QuantitativPrjMgmt_ShowAll.htm">Quantitative Project Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_RequirementsDevelopment_ShowAll');" href="AllProcessAreas_RequirementsDevelopment_ShowAll.htm">Requirements Development</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_RequirementsManagement_ShowAll');" href="AllProcessAreas_RequirementsManagement_ShowAll.htm">Requirements Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_TechnicalSolution_ShowAll');" href="AllProcessAreas_TechnicalSolution_ShowAll.htm">Technical Solution</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_ProductIntegration_ShowAll');" href="AllProcessAreas_ProductIntegration_ShowAll.htm">Product Integration</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_Verification_ShowAll');" href="AllProcessAreas_Verification_ShowAll.htm">Verification</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_Validation_ShowAll');" href="AllProcessAreas_Validation_ShowAll.htm">Validation</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_ConfigurationManagement_ShowAll');" href="AllProcessAreas_ConfigurationManagement_ShowAll.htm">Configuration Management</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_ProcNProdQltyAssr_ShowAll');" href="AllProcessAreas_ProcNProdQltyAssr_ShowAll.htm">Process and Product Quality Assurance</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_MeasurementandAnalysis_ShowAll');" href="AllProcessAreas_MeasurementandAnalysis_ShowAll.htm">Measurement and Analysis</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_OrgEnvironmntfIntgr_ShowAll');" href="AllProcessAreas_OrgEnvironmntfIntgr_ShowAll.htm">Organizational Environment for Integration</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-off"><a onclick="javascript:doLink('AllProcessAreas_DecisionAnlyssNRsl_ShowAll');" href="AllProcessAreas_DecisionAnlyssNRsl_ShowAll.htm">Decision Analysis and Resolution</a></td><td ><img height="24" src="images/clear.gif" width="10"/></td></tr>
<tr><td class="ws-select"><a onclick="javascript:doLink('AllProcessAreas_CausalAnalyssNRsl_ShowAll');" href="AllProcessAreas_CausalAnalyssNRsl_ShowAll.htm">Causal Analysis and Resolution</a></td><td class="ws_select_bg"><img height="24" src="images/clear.gif" width="10"/></td></tr>

                                                                <tr>
                                                                    <td>
                                                                        <img src="images/clear.gif" alt=""/></td>
                                                                </tr>
                                                            </tbody>
                                                        </table>
                                                    </td>
                                                    <td width="3" background="images/centerdivide2.gif">
                                                        <img src="images/centerdivide2.gif" alt="" /></td>
                                                    <td id="XSL4">
                                                        <table cellspacing="0" cellpadding="0" width="100%" border="0" xmlns:msxml="urn:schemas-microsoft-com:xslt"
                                                            xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:my="http://schemas.microsoft.com/office/infopath/2003/myXSD/2004-10-13T22:49:49"
                                                            xmlns:mstns="http://tempuri.org/XMLSchema.xsd">
                                                            <tbody>
                                                                <tr>
                                                                    <td class="contentblock">
                                                                        <div style="margin: 0pt 6pt; height: 300px">
                                                                            <p class="title3">
                                                                                About Causal Analysis and Resolution</p>
                                                                            <p class="p1">
                                                                                The purpose of this process area is to identify causes of bugs and other problems and take action to prevent them form occurring in the future. Determine the causes of the bugs or problems by systematically selecting the specific data to be addressed and then analyzing the root causes. Once the root causes have been determined, suggest and implement action proposals. Compare the data from this implemented solution to the data that was analyzed to identify the problem and to verify that the problem was resolved or positively affected. Record the causal analysis and resolution data.
<p>&nbsp;</p>
<p class="p1c"><a onclick="javascript:doLink('CausalAnalyssNRslDtrmCssDfct');" href="CausalAnalyssNRslDtrmCssDfct.htm">Determine Causes of Defects</a></p>
<p class="p1c"><a onclick="javascript:doLink('CausalAnalyssNRslAddrsCssDfct');" href="CausalAnalyssNRslAddrsCssDfct.htm">Address Causes of Defects</a></p>

                                                                            </p>
                                                                        </div>
                                                                        <p class="p1">
                                                                        </p>
                                                                    </td>
                                                                </tr>
                                                            </tbody>
                                                        </table>
                                                    </td>
                                                </tr>
                                            </tbody>
                                        </table>                           
                                  </div>
                                </td>
                                <!-- End XSL3 -->
                                <!--  END CENTER ************************* -->
                                <td background="images/b_right.gif">
                                    <img src="images/b_right.gif" alt="" /></td>
                            </tr>
                            <tr>
                                <td>
                                    <img src="images/b_bottomleft.gif" alt=""/></td>
                                <td background="images/b_bottom.gif">
                                    <img src="images/b_bottom.gif" alt="" /></td>
                                <td>
                                    <img src="images/b_bottomright.gif" alt="" /></td>
                            </tr>
                        </tbody>
                    </table>
                    <!-- footer -->

                    <script>doFooter()</script>

                    <img height="10" src="images/clear.gif" width="1" alt="" />
                    <center>
                        <p class="p1a">
                            <a href="EULA/_EULA.txt">© 2005-2007 Microsoft Corporation. All rights reserved.</a></p>
                    </center>
                    <center>
                        <p class="p1a">
                            MSF for CMMI Process Improvement 4.2</p>
                    </center>
                    <img height="20" src="images/clear.gif" width="1" alt="" />
                    <!-- end footer -->
                </td>
                <!-- endcenter content area -->
                <!-- start right margin -->
                <td width="20">
                    <img height="1" src="images/clear.gif" width="12" alt="" /></td>
                <!-- end left margin -->
            </tr>
        </tbody>
    </table>
    <!-- end main body table -->

    <script language="JScript" src="Code\Iceberg.js" defer="true" type="text/JScript"></script>

</body>
</html>